- Information Technology
- Free Assessment
- Hardware
- Online & Phone Support
- Information Backups
- Network Configuration
Information Technology
IT Support Services
Call 272-5005 or email support@rainyday.ca for Technical Support Help Desk. Regular support hours are between 8:30 a.m. and 5:00 p.m. CST. Voice messages and emails are responded to equally in the order in which they are received.
24/7/365 support is available for Enterprise clients.
Online Email Form
Remote Assistance Tool (rdremote.exe)
Remote Assistance Tool (rdremote.exe) will allow Rainy Day Support to securely see what is on your computer's screen to solve problems efficiently.
Each time you use this tool you must be in contact Rainy Day Support.
Downloads
Find useful programs such as our recommended web browser, email client, spreadsheet and other useful software on our downloads page.
$85/h Support and Technical Services
Once it has been determined the connection is working subsequent support is charged at $85 per hour billed in 10 minute increments. Rainy Day Support will inform you once billable time begins to ensure you are in agreement.
When an on-site visit is required to repair service, Rainy Day is responsible up to the demarcation point. If the customer would like additional technical services Rainy Day will charge $85 per hour plus materials. The Technician, Support or the Technical Services Manager will inform the customer before billable work commences.
The hourly feeincludes travel time from the Winnipeg Perimeter Highway.
If you are located inside the Winnipeg Perimeter Highway, you are charged for the time the technician is on-site.
Tasks
The best way for you to track an issue is to ask for the related Task Number. You can use this number when you call or email us. The better we can track any issue, the faster we can help you.
Service Governance
Standard Service Level Agreement (SLA)
Enterprise Service Level Agreement (SLA)
