IT Support Services

Call 272-5005 or email support@rainyday.ca for Technical Support Help Desk. Regular support hours are between 8:30 a.m. and 5:00 p.m. CST. Voice messages and emails are responded to equally in the order in which they are received.

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Downloads

Find useful programs such as our recommended web browser, email client, spreadsheet and other useful software on our downloads page.

$85/h Support and Technical Services

Once it has been determined the connection is working subsequent support is charged at $85 per hour billed in 10 minute increments. Rainy Day Support will inform you once billable time begins to ensure you are in agreement.

When an on-site visit is required to repair service, Rainy Day is responsible up to the demarcation point. If the customer would like additional technical services Rainy Day will charge $85 per hour plus materials. The Technician, Support or the Technical Services Manager will inform the customer before billable work commences.

The hourly feeincludes travel time from the Winnipeg Perimeter Highway.
If you are located inside the Winnipeg Perimeter Highway, you are charged for the time the technician is on-site.

Online, Phone, On-site and In-shop Support

We support everything we sell, from installation of hardware to software support. On-site appointments can be scheduled with a technician or hardware can be dropped off at our office for repair. We also offer complete training including group, one-on-one and on site.

Ongoing computer and/or network problems can cause frustration, lost productivity and anxiety. Our experienced technicians work with you to identify the issues and the best way to resolve them.

We can solve most issues over the phone and online. If more work is needed you can bring the equipment into the lab, or a technician can visit your business in person.

Security

The chance that someone is attempting to access your computer with malicious intent or for personal gain is always a possibility. Our technicians can assess and determine the level of security required for your business and implement an appropriate security strategy.

Virus Protection

Viruses are becoming a huge problem in today’s computing world. Not only are they annoying, they are dangerous too. Virus scanners are very affordable and help to catch viruses before they infect your computer. Since dozens of harmful viruses are released every week it is very important to have a current virus scanner. Our technicians will ensure that your computers are protected against viruses with today’s most reliable software.

When a virus attaches itself to a computer, it rarely leaves without some damage being done. Virus scanners don’t always have the ability to alert you to the specific damage that a virus has caused. If a virus does infect your computer, we can remove the infected files and repair any other hidden damage to prevent future problems.

Planning and Implementation

Whether we are upgrading a current system or implementing a server for the first time, careful planning is important to ensure business continuance. Rainy Day is always careful to create plans that include solutions for worst-case scenarios during any stage of the server installation.

A reliable network infrastructure is the backbone to any successful business. Organizations rely on network infrastructure to share files and support email. Rainy Day can build a reliable network designed to support your organizations needs.

File Sharing

One of the main functions of any server is to store and share files. The files are shared securely to allow only those who have explicit permission to access them and to exclude those who do not.

Virtual Private Networks (VPN)

While on the road, a VPN will allow you to access all of your files, as well as email, exchange server, and even printers in your office. It can also be used to share files and resources between multiple company locations over a secure connection.

Access to your computer and network from anywhere is an excellent way to stay in contact with the office. With Remote Desktop or Virtual Private Network access, you can access your files and run programs on any computer from across the globe.

Supply and Installation

Deciding what hardware or software to buy can be difficult. While staying up-to-date is crucial, new products are introduced daily, making it tough to know what is current, adequate and reliable. Our experience has given us the knowledge to choose the best products to suit the situation. Rainy Day provides a complete portfolio of IT products from major hardware and software vendors.

Workstations

We inventory workstations suited to various performance levels, from simple word processing and email to heavy duty graphic design. We make sure your workstation fits your specific needs.

Servers

A server implementation is needed when an organization wants to safely share and store digital files. We can provide server hardware, setup and configuration designed for your business needs.

Networking

Sharing files and Internet can greatly improve the productivity, data accuracy and overall strength of an organization. Our technicians can assess the needs of your business and offer a network strategy that allows staff and equipment to work together in the most efficient way possible.

Peripherals

It can be difficult to make a confident choice of which peripherals (printers, scanners, digital cameras) to buy due to the enormous selection. We will ensure you get the hardware that meets your needs and fits your budget.

Software and Licensing

There are many types of software, produced by many development companies. Some are good while others are inadequate; this is why we recommend consulting with us before making any final decisions.

Take advantage of our experience to help grow and automate your business, and get maximum return on your software investment. Whatever the most logical and useful choice ends up being for your software or licensing purchases, Rainy Day can often offer lower than retail prices.

In some cases, mostly with niche market or enterprise software applications, direct billing and support from the provider works best for all parties. In these cases, Rainy Day will assist when required to ease the installation, when network issues arise, or if access to your local server is required.

Warranty

New hardware carries a 90 day warranty. Manufacturer’s warranty may extend the warranty past one year.

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