Call 272-5005 or email firstname.lastname@example.org for Technical Support.
Regular support hours are between 8:30 a.m. and 5:00 p.m. CST.
Voice messages and emails are responded to equally in the order in which they are received. There is no charge for support calls relating to troubleshooting Rainy Day owned equipment and services. Support or technical services beyond Rainy Day owned equipment or Rainy Day Subscription Services is charged at $85 per hour.
Online Email Form
Customer Responsible Damage
In some cases damage is caused to Rainy Day owned equipment where the customer is responsible to pay, for example: A common case is when a roof is being re-shingled and someone cuts the cable going to the radio/modem. This can cause a short, sending voltage across the lines causing damage to the electronics.
Rainy Day charges for the cost of the materials from $85 per hour for the repair. The hourly fee accrued from the Winnipeg Perimeter Highway.
If you are located inside the Winnipeg Perimeter Highway, you are charged for the time the technician is on site.
Wireless devices can interfere with your Rainy Day Internet connection when they operate in the 900mhz band. If you have local WiFi that frequency is in the 2.4ghz band. Typical devices that cause interference are wireless telephones, baby monitors, two-way radios and wireless home theatre systems.
Unplug all wireless devices if you experience issues. Contact Rainy Day Support if the problem persists.
If you are a Commercial Broadband Customer you will have been provided with a separate number to call in the case of an emergency technical situation. If no one answers this phone, the voice mail message is sent directly to the mobile devices of the primary on-call technician.
Enterprise Service Level Agreement (SLA)
Master Service Agreement (MSA)
Acceptable Use Policy (AUP)